Orders are processed within 24 hours of receipt by the customer of the order confirmation.

For processing and delivery of orders, the warehouse needs 3/5 working days, then the customer will receive an email with the confirmation of delivery to the courier. The email contains the tracking code useful to follow the route of the shipment.

For shipments to the islands, delivery times may be extended by 1 or 2 days. For foreign shipments it is possible to consult the shipment table on the “Foreign Shipments” page.

Some products, as indicated in the catalog card, are shipped in single vacuum packs to protect freshness. To avoid movements that could damage the items inside the package, Sapori Rupestri sensitive to respect for nature, uses recycled paper material to protect products from knocks and falls.

Remember that the goods must be checked at the time of delivery and in the presence of the courier; if the package is damaged, it must be accepted with reserve. In the absence of such procedure, the goods can not be replaced and neither can be reimbursed.

In case of irregularities found after delivery, the customer must report within and not later than 8 working days from the delivery date indicated in the courier’s waybill, by mail or using the website form. It is necessary to indicate the order number and problems encountered.

Among the characteristics of craftsmanship, there is the singularity of the product; therefore any slight discrepancy of the products or small imperfections are elements that can not be challenged.